Privacy Policy
1. Introduction
At Planet Home Tools, accessible via https://planethometools.com (“we”, “us”, “our”), we are fully committed to upholding your right to privacy and maintaining the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We believe that your personal data should be handled transparently, lawfully, and fairly, and we take all necessary steps to safeguard its confidentiality and integrity.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all users of https://planethometools.com, including customers, website visitors, and individuals who engage with us through various digital channels. For the purposes of GDPR and other applicable data protection laws, Planet Home Tools is the “data controller” of your personal information, determining the purposes and means of its processing.
3. Categories of Data Processed
We process a variety of personal data collected directly from you or generated through your interaction with our website and services, which includes:
a. Usage Data
Includes information about your interactions with our site, such as browser type, IP address, referral pages, access times, and session duration.
b. Account Data
Includes identifying and contact information voluntarily provided during account creation or order placement, such as full name, billing and shipping addresses, phone number, and email address.
c. Profile Data
Includes information related to your preferences, purchasing history, browsing behavior, saved items, and customer account activities.
d. Communication Data
Comprises email communications, support queries, live chat transcripts, and records of communication submitted via our contact forms or directly to our support team.
e. Technical Data
Encompasses information relating to the device(s) used to access our services, such as device type, operating system, unique identifiers, and system configurations.
f. Transaction Data
Includes records of purchase transactions, items ordered, payment confirmation details, billing information, and delivery tracking data.
g. Preference Data
Covers your preferences for receiving marketing communications from us, subscription settings, notification options, and product interest indicators.
4. Legal Bases for Processing
We rely on the following legal bases for collecting and processing your personal data:
– Contractual Necessity: To fulfill our obligations in providing products or services that you request or purchase.
– Legitimate Interests: To operate, secure, and improve our website and business operations, provided that these interests are not overridden by your data protection rights.
– Consent: When required by law, particularly for marketing and cookie-based tracking, we ask for your explicit consent to process your personal data.
– Legal Obligation: To comply with legal requirements under applicable laws and regulations.
5. Your Rights
Subject to applicable laws, you have the following rights regarding personal data we hold about you:
– Right of Access: You may request confirmation of how your data is being used and obtain a copy.
– Right of Rectification: You may request corrections to your personal data where it is inaccurate or incomplete.
– Right to Erasure: You may request deletion of your personal data in specific circumstances, such as when no longer necessary for the purposes it was collected.
– Right to Restriction: You may request temporary suspension of processing where the accuracy or legality is contested.
– Right to Data Portability: You may request to receive your provided personal data in a structured, commonly used format.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
To protect your personal data against unauthorized access, loss, misuse, or alteration, we implement appropriate technological and organizational measures, including:
– Encryption protocols for data at rest and in transit
– Role-based access controls to limit exposure to necessary personnel
– Regular system back-ups and recovery plans
– Ongoing staff training on data protection best practices and confidentiality
7. International Transfers
Your data may be transferred to and processed in countries outside of your jurisdiction, including countries that may not offer the same level of data protection. Where personal data is transferred internationally, including to third-party service providers, we use appropriate safeguards such as Standard Contractual Clauses or ensure that the jurisdiction has been recognized as providing adequate protection under applicable laws.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the data type:
– Account and Profile Data: Stored for the duration of your account and up to six years afterward
– Transaction Data: Retained for seven years to comply with financial and tax regulations
– Communication Data: Retained for up to two years for customer support analysis and compliance
– Usage and Technical Data: Retained for no more than 14 months
– Preference and Cookie Data: Retained as long as consent is active or as permitted by applicable law
9. Cookie Policy
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies fall into the following categories:
– Essential Cookies: Necessary for core functionalities such as shopping cart control and account login
– Functional Cookies: Enable personalization features such as remembering your preferences
– Analytics Cookies: Help us understand site usage to improve functionality and content relevancy
– Performance Cookies: Monitor site performance and speed for a consistent and responsive experience
10. Cookie Management and Compliance
Users are presented with cookie consent options upon first visit to planethometools.com and may manage preferences at any time via the cookie management banner or their browser settings. We honor “Do Not Track” signals as required under CCPA and allow users to opt out of the sale of personal information where applicable.
11. Special Protections for Children
Our website is not directed at, nor do we knowingly collect personal data from, children under the age of 13. Should we become aware that we have inadvertently collected personal information from a child, we take immediate steps to delete such data. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].
12. Policy Updates and User Notification
We may revise this Privacy Policy to reflect legal, technological, or business changes. When modifications are made, we will post an updated version on planethometools.com. Where required by law, we will notify users of such changes and obtain renewed consent if the changes materially alter rights or obligations.
13. Contact Us
For any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact us at:
Email: [email protected]
Website: https://planethometools.com
We are committed to full compliance with applicable privacy laws and to ensuring that your privacy rights are respected and protected. Please reach out to us with any privacy concerns, and our data protection team will respond promptly and appropriately.